CLIENT:
Maintenance services company specialising in large corporate contracts

ACQUIRED:
Introduced by a business referral

DURATION:
18 months and continuing

PROJECT DETAIL:

• Increase company sales.
• Increase profits.
• Identify the directors key work attributes and concentrate on building their respective areas of competence.
• Build strong and stable administrative and engineering teams to increase the professionalism and profitability within the company.
• Identify new commercial opportunities and target markets.
• Implement pro-active marketing.
• Introduce KPI’s to monitor the progress of the business.
• Improve team training and induction processes.
• Improve the business systems within the company.
• Leadership and management training required.

WORK UNDERTAKEN:

• Director’s attributes identified as operations, and sales and marketing, subsequently cultivated to maximise the expansion of the business.
• New senior operations manager employed to aid the development, re-structuring and systemisation of the company.
• New administrative structures introduced, departmentalising the client case handling and administrative financial processes.
• 100% increase in the administrative team to cope with the expansion of the business.
• New recruitment and induction processes introduced.
• New target markets identified.
• New website designed and implemented.
• Pro-active marketing opportunities identified and implemented.
• ‘Blue Chip’ clients identified, tendering processes refined.
• Re-writing and advice on professionalising client tenders.

CURRENT STATUS:

• Sales substantially increasing
• Profitability substantially increasing
• Turnover up by 60%
• Labour costs down by 13% pro rata
• Major contracts established through tendering process
• Expansion of premises to incorporate increased office and storage space
• Improved cross company and client communications systems in place
• New specialists training accreditations established to expand unique service offering

PLANS:

A complete transition of an already successful company into a potential market leader. The structure of a new management tier accompanied with new ongoing marketing and sales processes will see the company continue to grow a strong and respected brand within their market sector.